We’re back, in a big way. On a mission.
With everything that’s happening in the world now, right now, the nerves are shot. And the hospitality industry – a business diaspora that covers the world in so many different ways, is reeling.
It’s always been a tough business. If you haven’t played in this arena, it’s hard to imagine just how tough it can be. Completely reliant on so many, many variables.
I wrote a piece about that years ago – and another on trust – the magic word. From the weather, the politics, the economy, to people in all their glorious differences. To any one of a hundred different things that can go wrong at the last minute, and turn a guest’s experience from wonder to… woah!
Why are we back here, on the sizzle, when it’s been silent for months? Because we believe that the whole industry needs support. It’s the biggest employer – did you know that? With the slimmest of margins. And rents that just seem to climb right up the beanstalk to the giant’s lair.
In a little while, we’ll be bringing you interviews with players from all over the world. In all different types of hospitality businesses. Telling their stories, sharing their secrets, their wisdom, and inspiration.
We’re here to help. To make a difference, to support the industry in any way we can.
We’ve got a subscription service to help with the overheads so if you can afford $20 a month to access the best of the best, and even put your hand up to be there? For us to tell your story? Then please think of supporting the people who keep the wheels turning.
I mostly hate AI images – because they are so very, very fake. But I had this one from last year, when I began planning our Hospitality Playbook, because even then, I felt that our industry was on a knife edge. This is it. Yet hospitality people still smile, still deliver the best experience they can, day in, day out.
